When you place an order or use a form on our website, we need to know your name, postal address, email address and telephone number in order to process your order or to action your request. If you wish to pay for your order online, we will also need your credit card details. By submitting this information you consent to use of the information in accordance with this Privacy Policy as amended from time to time. The relevant information is then used by us, our agents and subcontractors to provide you with the service you have requested and to communicate with you on any matter relating to the provision of the service in general. The information you provide is not made available to any other people or organisations, and is kept secure at all times.
That said, information other than your credit card number is passed to the website using normal http internet protocols and is emailed to you and related parts of our organisation using standard smtp email protocols. Be aware that this information, like all other normal emails, could possibly be read by those with the right level of technical skill and inclination. Be assured that your credit card number is only ever transmitted in ssl encrypted protocol.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our service and may provide such aggregate information to third parties. These statistics do not include information that can be used to identify an individual.
If, at any time, you wish to have your order information removed from our active databases, please send an email entitled "REMOVE FROM DATABASE" to info@vision-uk.co.uk and we will take steps to ensure that the information is deleted as soon as is reasonably practicable.
Information Protection
We endeavour to protect the information that you provide when using this website. For your peace of mind we use the specialist card clearance services of SECPay Limited, one of the country's leading and most trusted payment service providers (see: www.secpay.com). When you access the secure card-payment pages of this website, you will in fact be connected to SECPay's secure facility. Your browser will be provided with an electronic certificate confirming that you have accessed the correct site and all communications will be encrypted from that point onwards, until the payment processing has been completed. Firewalls are used to block unauthorised traffic to the servers, which are located in secure locations that can only be accessed by authorised personnel. The server that is hosting this website is also located in a purpose-built secure facility which can only be accessed by authorised personnel.
Our use of Cookies
Cookies are tiny text files that are stored on you computer in order to identify you and any orders in your shopping basket as you move about the site. Most ecommerce websites use cookies in this way as it is the safest means of maintaining such a link from page to page. The cookie does not contain details of your order; only a unique number that is used to make the link between you, your order and the information you have provided to this website (only), ensuring that it is kept separate and secure from other users. The creation of a cookie on your computer does NOT give us access to other information on your computer.
